Accessibility statement

This statement refers to the website, also accessible via, and designed to render properly using all major Web browsers (Google Chrome, Apple Safari, Mozilla Firefox, Microsoft Edge, and Microsoft Internet Explorer) on desktop and laptop PCs, and mobile devices including tablets and mobile phones.

This website is run by The Victoria Medical Centre. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

How accessible the Victoria Medical Centre website is

We have tried our best to make the website compatible with your computer, tablet or smart phone’s built-in accessibility settings. If you have a disability, you can find out more about making your device easier to use at We know that some parts of this website are not fully accessible.

  • you cannot modify the line height or spacing of text
  • most older PDF documents are not fully accessible to screen reader software
  • video streams do not all have captions

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you within 14 days.

If you cannot view the map on our contact us page, call or email us for directions.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, or call or write to us using the contact details on our Map & Directions page.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us on our contact us page.

Technical information about this website’s accessibility

Victoria Medical Centre is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Some images and videos do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).

We plan to add text alternatives for all images by September 2021. When we publish new content we’ll make sure our use of images meets accessibility standards.

Disproportionate burden

Photos, videos, or other content items on this website may not all be accessible with, for example, alt text, captions, or subtitles due to the staff resources required to accessibility test all content, which is dynamic and frequently changing. While Victoria Medical Centre staff responsible for uploading and posting or updating content and multimedia will make every effort to comply with WCAG 2.1 AA, we do not have the resources to ensure compliance with the accessibility regulations in every case.

Interactive tools and transactions

Some of our links lack a name which might make them difficult to identify using a screen reader.

Some of our forms, such as our mailing list signup form, launch third party software and ‘skinned’ to look like our website.

We also use third party software for online consultations and maps.

We’ve assessed the cost of fixing the issues with navigation and accessing information, and with interactive tools and transactions. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment when the supplier contract is up for renewal, likely to be in one year.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs for patient registrations. By September 2021, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix patient registration forms but plan to convert these to HTML forms that can be used in the web browser.

We will strive for any new PDFs or Word documents we publish to meet accessibility standards.

Preparation of this accessibility statement

This statement was prepared on the 26th of May 2021. It was last reviewed on 26th of May 2021.

This website was last tested on 26th of May 2021.

The test was carried out using Wave by Pope Tech and Lighthouse automated testing as well as manual testing, including manual testing using Microsoft Narrator screen reader.

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